Frequent questions

Your order

Where I can get my order?

You can receive it at the address you choose

How long will it take for my order to arrive?

 The delivery time is estimated at 1 to 3 working days.

How much do I have to pay for shipping costs?

Shipping is free to all of mainland Spain and the Balearic Islands. There is no minimum order to benefit from these transportation costs.

International shipments, Canary Islands, Ceuta and Melilla, have a transportation cost of €15.

Can I track the status of my order?

Of course! When your package is ready, it will be shipped and you will receive a confirmation email so you can track the shipment.

From the link provided you can follow the route of your order. You can also check the status of the shipment in the "ORDERS" section at any time, if you are registered as a user. We recommend that you register as a user to be able to access all the benefits of Docor and have the history of your orders.

For any questions or queries, do not hesitate to contact our Customer Service department, by phone or WhatsApp (+34) 93 757 22 79 or by e-mail at info@grupodocor.com

I have returned my order. When will I receive the refund?

Once we have received your package in our warehouse, your return will be processed and you will receive the refund within a maximum of 7 working days.

How can I apply a discount code?

If you have a discount code, you can apply it in the area enabled for "discount code" in your purchase process.

Do I have to make an account to place an order?

You can place an order as a guest, without having to enter your password, but we recommend that you simply apply a password of your choice to be able to access your user area and enjoy all the advantages:

- Review of your purchase history

- Saved shipment data. You will no longer have to enter them again!

- Advantages as a customer and discounts

What payment methods can I use?

Payment will be made securely by credit card (Visa, Mastercard, American Express), through the Paypal payment gateway, Bizum, Bank Transfer or Cash on Delivery (additional charge of 4 euros).

Shipping & Returns

How much do I have to pay for shipping costs?

All shipments are free

How can I make a return or an exchange?

You can return or exchange one or more items up to 15 days after the delivery date of your order. You must contact our Customer Service by phone or whatsapp 937572279 or by email info@grupodocor.com

Items must be in perfect condition and retain all tags.

Do I have to pay anything for my return?

The costs of returning or changing your order are free.

Remember to return everything you want in a single shipment!

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way you made your purchase.

How should I do if the amount of my refund is incorrect?

If you detect an error in the refund amount, contact our Customer Service department via emailinfo@grupodocor.com or phone/whatsapp +(34)937572279 and we will solve your problem as soon as possible.

DOCOR reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.

Can I exchange my items?

Garments purchased at DOCOR can be exchanged for another size or color as long as they are in perfect condition and we have stock and they maintain the same price.

What is the deadline to make the change?

The return period is 15 calendar days from receipt of the order.

Our product

How do I know my correct size?

Check our size guide to know how to measure yourself and get your exact size and cup measurement

Where can I find more product information?

By clicking on each of our products you can find a detailed description of its characteristics.

How do I wash the product?

Consult our guide of tips for use and maintenance