Terms of use and privacy policies

The Conditions of Use described below regulate the use of the website www.grupodocor.com, of which Docor S.L. is owner. Docor s.l. is a Spanish limited liability company with registered office at Avenida Maresme, number 121, 08302 of Mataró (Barcelona), registered in the Mercantile Registry of Barcelona, ​​in volume 633, book 200, sect. 8.ª, folio 137, sheet CS-5370, insc. A - 1st N. I. F. B- 12020475.

Through its website www.grupodocor.com, the company provides information about its products and offers the possibility of purchasing them through e-commerce or online store (hereinafter GrupoDocor). Due to the content and purpose of the online store, people who want to benefit from its services (hereinafter Customer) must register by completing the registration form.


All the prices of the products that are indicated through the GrupoDocor online store are VAT included. These prices do not include the costs related to the shipment of the products, which are detailed separately.


The proof of purchase corresponding to the order placed in the GrupoDocor online store can be viewed in the "Orders" section of "My Account".

The Client must pay the amount corresponding to his order through the selected payment method.


GrupoDocor e-commerce is protected with one of the most reliable security systems that currently exist. The payment gateway process works on a secure server that uses the SSL (Secure Socket Layer) encryption protocol, so all information is transmitted encrypted.Grupodocor.com never has access to confidential information regarding the means of payment. For this reason, the customer's bank details will be requested for each new order.

Formalization of orders

Once the order is formalized, GrupoDocor will always send an e-mail to the Client confirming the details of the purchase made.

Deadlines and place of delivery

The products will always be sent in perfect condition to the shipping address indicated by the Client in the registration form. GrupoDocor will not be responsible for errors caused in the delivery when the delivery address entered by the Client in the registration form does not conform to reality or has omitted data.

GrupoDocor ships throughout Spain. In order to optimize delivery, it is preferable for the Customer to indicate an address where the order can be delivered within normal business hours.

The maximum term set for deliveries is 24/48 hours. This period may vary for reasons of force majeure. In cases of delays in deliveries, GrupoDocor will inform its Clients, by phone or by e-mail, within the maximum period set.


All products purchased at GrupoDocor.com may be returned and reimbursed, or exchanged for others as long as the Customer informs GrupoDocor of his intention to return or exchange the products purchased within a maximum period of 15 days from the delivery date.

The return transport costs are in charge of GrupoDocor for collections in Spain except the Canary Islands, Ceuta and Melilla. In the rest of the areas, the return transport costs are borne by the Customer.

Intellectual and industrial property

Docor s.l. holds all rights to the content of this website, including photographs, texts, logos and brands.

These rights are protected by current Spanish and international legislation on intellectual and industrial property.

The total or partial reproduction of this website or any of its contents is expressly prohibited, without the express written permission of Docor s.l.

Privacy policy and protection of personal data

At any time, the Client will have the right of access, rectification and cancellation of all their personal data included in the registration form, through the "My account" section or by e-mail to info@grupodocor.com.

Applicable law and arbitration

These Conditions of Use are governed by the applicable Spanish legislation on the matter. To resolve any conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of Mataró (Barcelona), unless the law imposes another jurisdiction.

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